SUPPORT DESK

Info-Cop Frequently Asked Questions (F.A.Q.'s)

How do I reset my Info-Cop password ?

 

To change your Info-Cop password, you MUST contact your Agencies Info-Cop Administrator or TAC officer. If neither is available, please use the Chat Now feature located at the bottom right of your screen to be contacted to our Info-Cop support desk. If a live support agent is not available, please contact our Support help desk at (201) 935-5090.

 

YOU WILL NEED  TO PROVIDE THE FOLLOWING INFORMATION TO RESET YOUR PASSWORD

- User ID

- Department Name

- Security Question Answer

- PIN #

 

IF THIS INFORMATION IS NOT KNOWN YOUR PASSWORD WILL NOT BE RESET BY GTBM, YOU WILL NEED TO CONTACT YOUR AGENCIES INFO-COP ADMINISTRATOR OR TAC OFFICER AS SOON AS POSSIBLE.

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